Frequently Asked Questions

Thank you very much for visiting our website and for your interest in our doggy products.

If you have any questions regarding our HappyDogz and Pet Portal products or the order process, please read through our FAQs below.

If you can’t find answers to your questions on this page, you can contact us by clicking here.

Self Cleaning Slicker Brush

Do I have to keep pushing the button down while brushing?

No, you don’t have to keep pushing the button while brushing. The brush is actually designed for a comfortable brushing experience so all you have to do is to push the button down until it makes a clicking sound to get it to lock into place.

After you’re done using the brush, you can push the button down again in order to retract the bristles for cleaning or storing.

How do I clean the brush?

The Self Cleaning Slicker Brush features a unique self cleaning mechanism that allows you to clean the brush in less than 5 seconds.

All you have to do is retract the bristles on the brush by pushing down on the button. Once that’s done you can then proceed to wipe the brush to remove the fur on the brush.

What size brush should I get for my pet?

The Self Cleaning Slicker Brush comes in 2 popular sizes. We suggest that you pick the small – medium brush for pets up to 44lbs and the large size for pets over 44lbs. It also comes in 2 different colors, the blue and white, and the green and black.

How big is the slicker brush?

The small – medium size is about 3 ¾ inches wide while the medium – large size is about 5 inches wide.

Is the brush suitable for cats?

Absolutely! The Self Cleaning Slicker Brush is designed for cats, dogs, and other furry animals regardless of weight, size, or coat type.

Will my dog/cat like this brush?

It has always been our goal to design a pet grooming tool that can provide the best experience for both pets and their owners. Over many years, we have received very positive feedback and reviews from thousands of pet owners whose pets have thoroughly enjoyed being brushed by our tools.

Having said that though, we do understand and respect that each pet is different and may have certain needs and preferences.

There are also certain cases wherein a cat or dog may have some fear of being brushed which can be common for many pets in the beginning no matter what type of brush is used.

For this scenario, we suggest that you get your furry buddy accustomed to the brush first by letting them sniff or inspect it. Place it with them in bed for a few minutes now and again as well. When they’re a bit more comfortable with the brush, try brushing them slowly and just get them a feel of it. After that offer some treats and praise.

Make the activity short and then lengthen it as they become comfortable with the brush. Do this daily and your furry companion should warm up to the idea of being brushed in no time.

Will the Self Cleaning Slicker Brush work as an undercoat brush?

Yes, the slicker brush can be used as an undercoat brush for your furry buddies. The brush’s bristles are long enough to penetrate the undercoat.

Can the Self Cleaning Slicker Brush be used on both long and short haired pets?

Absolutely! The Self Cleaning Slicker Brush is designed for pets of different breed, size, or coat type. We have also received numerous positive feedback from pet owners who have long and short haired pets.

Will this work on my dog/cat?

The Self Cleaning Slicker Brush is designed to provide both pets and their owners with an easy, efficient, effective, and enjoyable brushing experience. We have been selling this pet grooming brush for more than 5 years now and so far, we’ve received numerous positive feedback and reviews from pet owners with different types of dog or cat breed.

We believe that the Self Cleaning Slicker Brush will work on every cat or dog breed. That said, we do understand and respect that each pet is different and may have certain needs and preferences.

We stand by our products and honor our promise with our customers so if for any reason you or your furry buddy are not satisfied with the brush, you can contact us and we will be happy to refund your order in full.

How do I use the Self Cleaning Slicker Brush?

The slicker brush comes with detailed instructions on the back of its packaging. In case you missed that or if you accidentally threw out the packaging, here are the steps below;

* Always brush your pet before bathing because it’s much easier and helps prevent matting. Brush again when drying.

* If the bristles are retracted, simply push the button until you hear a clicking sound to lock it into place.

NOTE: You don’t have to keep pushing the button during the brushing process. Just push the button to lock it into place and push the button again to retract.

* Use a gentle brushing motion when using the brush.

* Brush your pet’s coat from the surface to the end of the hair.

* Be careful not to scrape the wires on the skin.

* When removing mats or tangles be gentle so that you de-tangle them without causing discomfort. Start slowly at the base of the mat and de-tangle it gently, pulling out the dead and matted hair.

* Take your time and brush calmly – This will ensure that your dog does not get scared and will enjoy the session.

* Reward your pet during and after grooming sessions so they begin to look forward to the regular brushing sessions

How often should I brush my pet’s coat?

To get the maximum effect, we suggest that you make a daily habit of brushing your furry buddy’s coat for about 10 – 15 minutes per session. We do understand that some pet Mom and Dads out there tend to be busy so a minimum brushing session of at least 2 – 3 times a week should do nicely.

How long should I use the brush?

We recommend a 10 – 15 minute brushing session with your furry buddy but you can lengthen or shorten the time as needed especially when your dog/cat is still getting used to the process.

Do you have any other pet brushes or pet supplies available?

Yes, we have more pet brushes available at HappyDogz.net.

You can check out the different kinds of pet products available on HappyDogz by clicking here.

Ordering, Shipping, and Guarantees

Do you offer discounts?

Yes, we’re known to regularly offer discounts and promo codes for our customers on Amazon.com. If you’re interested in receiving emails regarding such promotions you can join our VIP member list by clicking here.

Do you ship internationally?

We’re a small family run business so at this time we only ship within USA, we do not have the resources to ship internationally yet but it has always been our goal expand our product’s reach to more pet owners.

Where can I buy your products?

At this time all our products are exclusively available on Amazon.com.

We have been selling our products on Amazon.com since 2012 and we can say with full confidence that Amazon is a safe and secure way to order our products online.

Please know that we are the owners and exclusive distributor of both HappyDogz and The Pet Portal brand. At this time, there are no other websites or online stores that we have authorized to sell our products.

Is it safe to buy HappyDogz and Pet Portal products on Amazon?

HappyDogz and Pet Portal products are sold exclusively on Amazon.com.

Amazon is the biggest and arguably the safest retail store online. You can rest assured your purchase will be managed quickly, safely and smoothly by Amazon.

To be able to buy products on Amazon you will need to have an Amazon account.

If you already have an Amazon account, follow the steps below;

1. Simply log-in into your account and visit the Amazon page of the product you want to purchase and add them into your shopping cart.

You can check out the products we offer by clicking here.

Note: If your Shopping Cart is empty or items are missing something from it, it is likely that you are not logged into your account.

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we’ve received your order.

2. Click “Proceed to Checkout” after you’ve reviewed the items in your Shopping Cart.

Note: If you place an order for an item sold by Amazon.com with a credit card, Amazon won’t charge you until the order enters the shipping process.

3. Enter a shipping address, choose a shipping method, and enter your payment information.

Note: If there is more than one item in your order, you will be given the option to group your items into as few shipments as possible or ship items as they become available.

4. Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you want to use on your order.

5. Click “Place your order”.

To review or change something about the order you placed before it enters the shipping process, go to Your Orders.

If you don’t have an Amazon account yet, follow these steps below to create one;

1. Create an Amazon account by clicking here and fill in the details required.

Note: Make sure that the email address you entered is correct.

Once you’ve created your Amazon account, you can then browse and purchase the products from Amazon by following these instructions.

How long until I get my order?

All of our products are handled and shipped by Amazon.

Expedited shipping will ship out the same day if ordered before Amazon’s expedited processing deadline (usually around 11:00 AM Eastern Time) otherwise they will ship the item on the next business day.

Shipping time is 1-3 business days. Expedited usually is 2-3 days faster than standard shipping.

How can I check the status of my order?

After ordering on Amazon, you will receive an email from them after your order has been shipped out.

You can also check the status of your order by following these steps below;

  • Log-in to your Amazon account.
  • Go to Your Orders.
  • Go to the order you want to track.
  • Click Track Package next to your order (if shipped separately).
I haven’t received my order yet, who do I contact?

All our shipments are handled and shipped by Amazon so if you haven’t received your order yet we highly suggest that you contact Amazon directly.

To do this simply click here.

After logging in you should see the orders you have placed – simply tick the check box of the order you have problems with.

Then go to the number 2 section which says ‘Tell us more about your issues’.

Simply choose ‘where’s my stuff?’ for select my issue and then on the select issue details choose ‘shipment is late’.

After that on the number 3 section you can choose how you can contact Amazon for your order. You can either send them an email, call them or chat with them.

What is your return policy and guarantee?

Since you will be buying our products on Amazon you will get double the customer satisfaction guarantee. Amazon has a 30 day return policy and the Self Cleaning Slicker Brush comes with lengthy minimum 5 year warranty.

If, for any rare occasion, you have a problem with the unit you receive or unsatisfied with it please contact us first so we can resolve any issue you have with the product immediately.

Please include the following information below when contacting us so we can expedite the process.

* Full name
* Amazon Order ID
* Product Purchased

You can contact our very responsive customer support team by clicking here.

How do I get a refund or return the items?

If, for any rare occasion, you have a problem with the unit you received or unsatisfied with it please contact us first so we can quickly resolve any issue you have with the product immediately.

Please include the following information below when contacting us so we can expedite the process.

* Full name
* Amazon Order ID
* Product Purchased

You can contact our very responsive customer support team by clicking here.

I have a problem with the item received, who do I contact?

For any issues or questions with the item please contact our customer support team by clicking here.

Please include the following information below when contacting us so we can expedite the process.

* Full name
* Amazon Order ID
* Product Purchased

Experience Highly Rated Top Quality Pet Products That You And Your Pets Will Love Exclusively On Amazon.com

Want the best deals?

The Self Cleaning Slicker Brush Comes with a 5 YEAR WARRANTY!
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